In The Soop Pop-Up (Metro Manila)
Date 01 July 2022 - 31 October 2022
Operating Hours 10am to 10pm
Location Level 1, South Main Mall, SM Mall Of Asia
- Walk-ins are allowed. However, for a smooth and convenient experience, online slot reservation is encouraged especially for PWD, senior citizen, pregnant women, and visitors with children.
- The Pop-Up can accommodate a maximum of 30 persons at a time. Please proceed to outside queueing while waiting for your turn.
- Visitors are required to wear face mask and to observe a safe physical distancing to prevent the spread of COVID 19.
- The Pop-Up reserves the right to deny entry to visitors who exhibit COVID19 symptoms.
- Guidelines may change without prior notice to adhere to the latest government policies.
- Reservations can be made through MorningKall’s online booking platform.
- 1 slot is good for 2 persons. Only 1 booking per account per day. Excessive or duplicate bookings may be cancelled.
- Reservations will run every Wednesday at 1pm (PH). Any changes on schedule and guidelines will be announced.
- Please present a screenshot of your booking and have it validated by the staff before entering the Pop-Up.
Pop-Up Session Dates
July 01 - 08
July 09 - 15
July 16 - 22
*More session dates will be added as needed
NOTICE TO GUESTS
- For safety of guests and staff, CCTVs are in operation.
- Please be responsible for your own personal belongings. Pop-Up Management will not be responsible for any loss, damages or theft.
- No food, drinks, or pets are allowed in the Pop-Up.
- Photography or videography for commercial purposes without prior agreement will be restricted.
- Pop-Up management reserves the right to refuse admission and/or ask any guess to leave the premises for conduct deemed disorderly or inappropriate.
- We may take videos and pictures inside the Pop-Up, and these images and videos may be uploaded through HYBE’s social media platforms. We ask for your kind understanding.
- Each session may carry different products and may sell out early due to limited quantity.
- Item exchange will be honored within seven (7) days from date of purchase.
- Proof of purchase must be presented in order for an exchange to be processed.
- In the case of defective item, exchange or refund will only be accepted on the same day of purchase.
- Please double check all your orders upon payment.
- Request for exchange may be rejected for the following cases:
- - Change of mind
- - Damaged packaging or labels (cut, lost, damaged labels or missing packaging) caused by customers
- - Products that has odour, perfume or signs of being used, worn or washed.
What's the difference between each condition?
*Order made and payment completed.
The order has been completed, and we confirmed receipt of full payment with all order details.
You cannot cancel or change your shipping address, once the payment is completed.
Shipped -> You will receive a URL with a tracking number
Please note that the expected shipping time is different depending on the country and the courier. Please check in detail with the provided tracking number.
In case of a failed final delivery attempt, the order will be returned.
If you proceed COD, the courier will contact you directly. We update our system regarding the shipment completion upon courier's confirmation.
For Singapore, the courier will directly handle the shipment after the payment is confirmed. A tracking number will not be provided. Please contact our Singapore CS team for further questions.
Return / Refund
-Item color may vary slightly depending on the monitor manufacture. Also, the placement and color of the item label can be different from the image.
-Delivery error or damaged/defective item: Refund is available within 7 days after receiving the package or within 30 days after your recognition.
The followings are not eligible for return/refund
-Change of mind
-Items that lost its value: having a trace of scent( cigarette, perfume, fabric refresher), used items, washed, opened, stained, and damaged item or a free gift, etc.
-Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, used even if the item was defective upon arrival.
-If the package has been opened for the item that has a chance of reproduction.
-Any item from which the tags have been removed, regardless of if they were defective on arrival.
-If there is a difference between the color of the actual item and the color seen on the customer's monitor due to the effect of shooting or resolution.
-Print or textiles may be slightly different from the image on the product detail page.
-All free gifts including event and promotion items, must be returned together with the returning item for refund.
-All returns are followed by the regulations based on the consumer protection act in e-commerce.
-Items purchased from the official online store cannot be exchanged/refunded at the official offline store.
-Products purchased from the official offline store cannot be exchanged/refunded at the official online store.
For any returns of wrong, damaged, or defective items, the shipping fees will be paid by us. Please contact our CS team for more detail about the returning fee.