Reservation 11/01/2022
MUST READ PRIOR TO BOOKING
OPERATIONS
Date 25 December 2021 - 31 March 2022
Operating Hours 10am to 9pm
Location Upper Ground Floor, SM Megamall Bldg B
By placing your reservation, you agree to the following terms and conditions:
-Update as of January 4, 2021-
Per MMDA Resolution No. 22-01, s 2022 in relation to placing Metro Manila under alert Level 3 from January 3 - 15:
- Unvaccinated customers are not allowed to enter the mall unless they will obtain essential goods and services (food for take out, water, medicine, medical appointments)
- Minors (17 years old and below) regardless of vaccination status and those belonging to the vulnerable population are also not allowed to enter the mall unless they will obtain essential goods and services as stated above.
ADMISSION
- For safety and convenience, online reservation is encouraged especially for senior citizens and persons with disability.
- E-ticket holders should arrive 10-15 minutes before the scheduled timeslot & proceed to the designated queueing lane.
- 45 minutes of free & easy shopping will be allocated per time slot.
- Walk-ins will be accommodated in the event of a no-show as well as the capacity of the venue.
- No food and drinks are allowed inside the POP-UP.
- Please be mindful of your belongings. POP-UP management will not be responsible for any loss, damages, or theft.
- Photography or videography for commercial purpose without prior agreement is strictly prohibited.
RESERVATION NOTICE
- Slot bookings can be made through MorningKall’s online reservation platform.
- 1 slot is good for 2 persons. 1 booking per account per day. Excessive or duplicate bookings may be cancelled.
- Reservations will run every Wednesday at 1PM (PH). Any changes on schedule will be posted.
- Please present a screenshot of your confirmed booking and have it validated by the staff before entering the POP-UP.
Reservation Schedule:
|
Registration Dates |
Pop-Up Session Dates |
|
December 22 |
December 25 - 31 |
|
December 29 |
January 01 - 07 |
|
January 05 |
January 08 - 14 |
*More session dates will be added
COVID PREVENTIVE GUIDELINES
In consideration of the COVID19 situation, the POP-UP is strictly implementing the following safety guidelines:
- Limiting the number of people inside the store to ensure proper physical distancing between guests and staff.
- Mandatory wearing of face mask at all times.
- Guests with a temperature of 37.5 and higher will be denied entry.
- Maintain safe physical distancing of 1 meter at all times.
ADMISSION
- For safety and convenience, online reservation is encouraged especially for senior citizens and persons with disability.
- E-ticket holders should arrive 10-15 minutes before the scheduled timeslot & proceed to the designated queueing lane.
- 45 minutes of free & easy shopping will be allocated per time slot.
- There will be a separate queueing for walk-ins. 5 walk-ins will be accommodated per timeslot. Additional walk-in slots will be available in the event of a no-show of a scheduled E-ticket holder.
- No food and drinks are allowed inside the POP-UP.
- Please be mindful of your belongings. POP-UP management will not be responsible for any loss, damages, or theft.
- Photography or videography for commercial purpose without prior agreement is strictly prohibited.
PURCHASE GUIDE
- Each session may carry different products and may sell out early due to limited quantity.
- Item exchange will be honoured within seven (7) days from date of purchase.
- Proof of purchase must be presented in order for an exchange to be processed.
- In the case of defective item, exchange or refund will only be accepted on the same day of purchase.
- Please double check all your orders upon payment.
- Request for exchange may be rejected for the following cases:
- - Change of mind
- - Damaged packaging or labels (cut, lost, damaged labels or missing packaging) caused by customers
- - Products that has odour, perfume or signs of being used, worn or washed.
Order/Cancel/Shipping
What's the difference between each condition?
Ordered
*Order made and payment completed.
The order has been completed, and we confirmed receipt of full payment with all order details.
*Payment completed.
You cannot cancel or change your shipping address, once the payment is completed.
Shipped -> You will receive a URL with a tracking number
Please note that the expected shipping time is different depending on the country and the courier. Please check in detail with the provided tracking number.
In case of a failed final delivery attempt, the order will be returned.
If you proceed COD, the courier will contact you directly. We update our system regarding the shipment completion upon courier's confirmation.
*Singapore
For Singapore, the courier will directly handle the shipment after the payment is confirmed. A tracking number will not be provided. Please contact our Singapore CS team for further questions.
Return / Refund
-Item color may vary slightly depending on the monitor manufacture. Also, the placement and color of the item label can be different from the image.
-Delivery error or damaged/defective item: Refund is available within 7 days after receiving the package or within 30 days after your recognition.
The followings are not eligible for return/refund
-Change of mind
-Items that lost its value: having a trace of scent( cigarette, perfume, fabric refresher), used items, washed, opened, stained, and damaged item or a free gift, etc.
-Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, used even if the item was defective upon arrival.
-If the package has been opened for the item that has a chance of reproduction.
-Any item from which the tags have been removed, regardless of if they were defective on arrival.
-If there is a difference between the color of the actual item and the color seen on the customer's monitor due to the effect of shooting or resolution.
-Print or textiles may be slightly different from the image on the product detail page.
-All free gifts including event and promotion items, must be returned together with the returning item for refund.
-All returns are followed by the regulations based on the consumer protection act in e-commerce.
-Items purchased from the official online store cannot be exchanged/refunded at the official offline store.
-Products purchased from the official offline store cannot be exchanged/refunded at the official online store.
Returning fee
For any returns of wrong, damaged, or defective items, the shipping fees will be paid by us. Please contact our CS team for more detail about the returning fee.