Reservation 25/07/2021

MUST READ BEFORE THE RESERVATION

[BTS POP-UP: MAP OF THE SOUL Showcase in Metro Manila] Guest Information & Purchasing Guide (ENG)

We are pleased to announce our guest information & purchasing guide for BTS POP-UP: MAP OF THE SOUL Showcase in Metro Manila. 

Operation Schedule:

Operating Hours:            10 AM to 9 PM

Location:                         Level 3, Mega Fashion Hall, SM Megamall

Online Reservation

1. For safety and convenience, guests are encouraged to secure a slot through MorningKall’s online reservation platform.
2. There will be a total of 14 timeslots per day. 30 e-tickets will be issued per timeslot.
3. Online reservation will run every Wednesday for each weekly session.
4. Each account can only make 1 reservation ticket per weekly session. 
5. Confirmation will be sent through email.  Please make sure to provide accurate and valid information.
6. Following the government's GCQ guidelines, entry is restricted to persons below 18 years old.

*More showcase session dates will be added. 

Admission

1. E-ticket holders should arrive 10-15 minutes before the scheduled timeslot and proceed to the designated queueing lane.  
2. E-ticket holders are advised to read and follow admission guidelines prior to entry.
3. 30 minutes of free & easy shopping and 15 minutes for payment and crowd clearing will be allocated per time slot.
4. There will be a separate queuing lane for walk ins. A guarantee of 5 walk-ins per time slot will be accommodated.  Additional walk-in slots will be available in the event of a no-show of a scheduled E-ticket holder.
5. Please be sure to present a screenshot of your MandaTrack QR code upon entering the mall.

Go to https://mandatrack.appcase.net/ on your browser to start your registration.

Covid19 Preventive Guidelines

Help us control the spread of COVID19 by adhering to the following guidelines:

1. Limiting the number of people to ensure safe distancing between guests and staff.
2. Mask and face shield must be worn at all times.
3. Guests with a temperature of 37.5 will be denied entry to the store.
4. Mandatory use of hand sanitizers at the entrance.
5. Maintain physical distancing of 1 meter at all times. 

Purchase Guide

1. Each session may carry different products and may sell out early due to limited quantity.
2. Payment can be made via cash, credit card, GCASH, and PayMaya.
3. Item exchange will be honoured within seven (7) days from date of purchase.
4. Proof of purchase must be presented in order for an exchange to be processed.
5. In the case of defective item, exchange or refund will only be accepted on the same day of purchase. Please double check all your orders upon payment.
6. Request for exchange may be rejected for the following cases:

     - Change of mind

     - Damaged packaging or lablels (cut, lost, damaged labels or missing packaging) caused by customers

     - Products that has odour, perfume or signs of being used, worn or washed.

Notice to Guests

1. For safety of guests and staff, CCTVs are in operation.
2. Please be responsible for your own personal belongings. BTS POP-UP Showcase Management will not be responsible for any loss, damages or theft.
3. No food, drinks, or pets are allowed in the BTS POP-UP Showcase.
4. Photography or videography for commercial purposes without prior agreement will be restricted.
5. BTS Pop Up Showcase management reserves the right to refuse admission and/or ask any guess to leave the premises for conduct deemed disorderly or inappropriate.
6. We may take videos and pictures inside BTS Pop Up Showcase, and these images and videos may be uploaded through HYBE’s social media platforms. We ask for your kind understanding.

--------------------------------------------------------------------------------------------------------------------------------------------------------