MUST READ BEFORE THE RESERVATION
[BTS POP-UP: MAP OF THE SOUL Showcase in Metro Manila] Guest Information & Purchasing Guide (ENG)
We are pleased to announce our guest information & purchasing guide for BTS POP-UP: MAP OF THE SOUL Showcase in Metro Manila.
Operating Hours: 10 AM to 9 PM
Location: Level 3, Mega Fashion Hall, SM Megamall
- For safety and convenience, guests are encouraged to secure a slot through MorningKall’s online reservation platform.
- There will be a total of 14 timeslots per day. 30 e-tickets will be issued per timeslot.
- Online reservation will run every Wednesday for each weekly session.
- Each account can only make 1 reservation ticket per weekly session.
- Confirmation will be sent through email. Please make sure to provide accurate and valid information.
- Following the government's GCQ guidelines, entry is restricted to persons below 18 years old.
Showcase Session Dates
June 24 – July 30
July 31 – August 06
August 07 – August 13
August 14 – August 20
*More showcase session dates will be added.
- E-ticket holders should arrive 10-15 minutes before the scheduled timeslot and proceed to the designated queueing lane.
- E-ticket holders are advised to read and follow admission guidelines prior to entry.
- 30 minutes of free & easy shopping and 15 minutes for payment and crowd clearing will be allocated per time slot.
- There will be a separate queuing lane for walk ins. A guarantee of 5 walk-ins per time slot will be accommodated. Additional walk-in slots will be available in the event of a no-show of a scheduled E-ticket holder.
- Please be sure to present a screenshot of your MandaTrack QR code upon entering the mall.
Go to https://mandatrack.appcase.net/ on your browser to start your registration.
Covid19 Preventive Guidelines
Help us control the spread of COVID19 by adhering to the following guidelines:
- Limiting the number of people to ensure safe distancing between guests and staff.
- Mask and face shield must be worn at all times.
- Guests with a temperature of 37.5 will be denied entry to the store.
- Mandatory use of hand sanitizers at the entrance.
- Maintain physical distancing of 1 meter at all times.
- Each session may carry different products and may sell out early due to limited quantity.
- Payment can be made via cash, credit card, GCASH, and PayMaya.
- Item exchange will be honoured within seven (7) days from date of purchase.
- Proof of purchase must be presented in order for an exchange to be processed.
- In the case of defective item, exchange or refund will only be accepted on the same day of purchase. Please double check all your orders upon payment.
- Request for exchange may be rejected for the following cases:
- Change of mind
- Damaged packaging or lablels (cut, lost, damaged labels or missing packaging) caused by customers
- Products that has odour, perfume or signs of being used, worn or washed.
Notice to Guests
- For safety of guests and staff, CCTVs are in operation.
- Please be responsible for your own personal belongings. BTS POP-UP Showcase Management will not be responsible for any loss, damages or theft.
- No food, drinks, or pets are allowed in the BTS POP-UP Showcase.
- Photography or videography for commercial purposes without prior agreement will be restricted.
- BTS Pop Up Showcase management reserves the right to refuse admission and/or ask any guess to leave the premises for conduct deemed disorderly or inappropriate.
- We may take videos and pictures inside BTS Pop Up Showcase, and these images and videos may be uploaded through HYBE’s social media platforms. We ask for your kind understanding.
What's the difference between each condition?
*Order made and payment completed.
The order has been completed, and we confirmed receipt of full payment with all order details.
You cannot cancel or change your shipping address, once the payment is completed.
Shipped -> You will receive a URL with a tracking number
Please note that the expected shipping time is different depending on the country and the courier. Please check in detail with the provided tracking number.
In case of a failed final delivery attempt, the order will be returned.
If you proceed COD, the courier will contact you directly. We update our system regarding the shipment completion upon courier's confirmation.
For Singapore, the courier will directly handle the shipment after the payment is confirmed. A tracking number will not be provided. Please contact our Singapore CS team for further questions.
Return / Refund
-Item color may vary slightly depending on the monitor manufacture. Also, the placement and color of the item label can be different from the image.
-Delivery error or damaged/defective item: Refund is available within 7 days after receiving the package or within 30 days after your recognition.
The followings are not eligible for return/refund
-Change of mind
-Items that lost its value: having a trace of scent( cigarette, perfume, fabric refresher), used items, washed, opened, stained, and damaged item or a free gift, etc.
-Items that have been damaged intentionally including, but not limited to, lost tags, alterations, washing damages, used even if the item was defective upon arrival.
-If the package has been opened for the item that has a chance of reproduction.
-Any item from which the tags have been removed, regardless of if they were defective on arrival.
-If there is a difference between the color of the actual item and the color seen on the customer's monitor due to the effect of shooting or resolution.
-Print or textiles may be slightly different from the image on the product detail page.
-All free gifts including event and promotion items, must be returned together with the returning item for refund.
-All returns are followed by the regulations based on the consumer protection act in e-commerce.
-Items purchased from the official online store cannot be exchanged/refunded at the official offline store.
-Products purchased from the official offline store cannot be exchanged/refunded at the official online store.
For any returns of wrong, damaged, or defective items, the shipping fees will be paid by us. Please contact our CS team for more detail about the returning fee.